Refund policy

REFUND & RETURNS POLICY

We want you to love your ZIIVENA. Because our products are consumable food
items, we handle returns a little differently — in a way that's faster and
easier for you.

No Need to Ship Anything Back
For food-safety reasons, opened or used products can't be returned or resold.
So if something's wrong with your order, you don't need to mail anything back
to us — just reach out and we'll take care of you.

If Your Order Arrives Damaged, Wrong, or Defective
Email hello@ziivena.com within 30 days of delivery with your order number and
a quick photo of the issue. Once we confirm it, we'll send a free replacement
or issue a full refund — your choice.

Changed Your Mind?
If your item is still sealed and unopened, contact us within 30 days of
delivery and we'll arrange a full refund. (Opened or partially used products
aren't eligible, as they can't be resold for safety reasons.)

What's Not Eligible
- Opened or used products
- Items reported more than 30 days after delivery
- Orders without proof of purchase

Refund Timing
Approved refunds are issued to your original payment method within 5–10
business days. Your bank may take a few extra days to post it.

Our Promise
If your ZIIVENA experience wasn't right, we'll always work with you to make it
right. Just email hello@ziivena.com — a real person (hi, I'm Emma) will help
you out.